Closing Date: September 13, 2024 
Permanent, Full-time
Start Date: October 2024 
Salary: $50,000-55,000 plus comprehensive benefits package and RRSP contributions
Work Location: 10 Daly Avenue, Ottawa, ON 

About the Ottawa Art Gallery (OAG)  

Join our team and play a role in supporting local and regional artists while shaping the future of visual arts and culture in Canada. Help us tell the story of our community’s evolution through art and contribute in creating a positive vision for our city’s future. The Ottawa Art Gallery is a premiere art gallery and cultural destination in the downtown core, it is a sustainable and innovative institution that is a positive economic contributor for the national capital region and holds a world-class collection of art in trust and in perpetuity for the people of the region.  

About the Role  

The Shop and Visitor Experience Manager is a key member of a high-performing, collaborative management team. Reporting to the Chief of People and Operations, the Shop and Visitor Experience Manager is a key role for building a unique profile and brand for the OAG Shop, highlighting the work of local, regional and national artists and for creating a welcoming, inclusive and thoughtful approach to visitor services. OAG’s shop functions both as a boutique and as the primary point of contact for visitors and clients. This is a full-time, permanent position with a competitive compensation and benefit package.). Evening and weekend work will be required from time to time.  

Direct Reports: Interim Commercial Gallery and Shop Coordinator and a team of casual Shop Coordinators 

Key areas of responsibility include but are not limited to:  

• Manage day to day operations in the Shop and visitor services;
• Oversee and manage all activities relating to the OAG Shop, including administrative, financial, inventory, marketing, and programming;
• Staffing: manage and support full time, part time and occasional front-line staff. Assist with hiring, training, scheduling, filling shifts as required, the dissemination of OAG information and the delegation of tasks; 
• Customer Service: management of team responsible for greeting visitors, wayfinding, opening and closing exhibitions, stocking building brochures, ensuring the building is clean and welcoming to guests; 
• Flexible working hours: able to fill in shifts as needed, able to work evenings and weekends if required;
• Promote the Mission, Vision and Values of the Ottawa Art Gallery;
• Meet sales targets;
• Inventory management: main buyer for boutique, develop OAG branded products, select products that support exhibitions, manage the shop and OAG Publications inventory, merchandising;
• Keep up to date on retail trends and risks;
• Statistical gathering: gather and maintain statistical information pertaining to visitors’ attendance and sales in order to provide advice on development of operations, visitor engagement and/or grant reporting; 
• Administrative: invoicing, artist payments, develop contracts and licensing agreements for reproductions and/or vendors, preparing reports;
• Public programming/events: coordinate, in collaboration with other departments ,programming relating to the OAG Shop, including artist talks, book launches, membership events and yearly holiday artist showcase ART & Parcel;
• Client relations: foster relationships with artists, vendors, clients, donors and other regional, cultural organizations as well as working with our building partners (City of Ottawa, Arts Court tenants, and Commissionaires) to manage and maintain building requirements and visitor needs;
• Financial oversight: creation and management of departmental budgets, review financial reports, quarterly progress and statistical reports, coordinate quarterly artist payments, establish and maintain proper cash handling policies;
• Review, log and follow up on visitor feedback;
• Maintain Shopify, the POS and e-commerce site (Shopify);
• Marketing and Communications: ability to participate in media interviews. Create, proof and edit communications content related to OAG Shop including the Instagram (@oagshop_annexe) and Facebook accounts, the e-newsletter content and specialized media releases;
• Oversee the gallery’s Lost & Found;
• Operate in a bilingual environment. 

Requirements of the Position  

Experience  

• 5 years’ experience directly related to the responsibilities of this position;
• Knowledge of the not-for-profit environment and an appreciation of the visual arts;
• Experience working in a retail and customer service environment, preferably in a supervisor or management position;
• Working knowledge of business development best practices;
• Experience with financial planning, overseeing budgets, and office management;
• Experience in building and managing a high-functioning and positive team culture. 

Skills & Competencies  

• Ability to effectively engage with external stakeholders; 
• Extroverted, comfortable with public speaking; 
• Ability to build effective networks and build the profile of the organization; 
• Aptitude for big-picture thinking, building connections between various aspects of gallery activities for public consumption; 
• Proficiency in Microsoft Office applications, knowledge of Adobe Creative Suite is an asset; 
• Social media expertise is an asset;
• A passion for the arts, with knowledge of the current Ottawa arts community is an asset; 
• Fluency (oral and written) in English and French is an asset. 

How to Apply  

Send a copy of your cover letter and resume to jobs@oaggao.ca to the attention of Zoë MacNeil by 5pm on the closing date. Please indicate the position title in the subject line of your email.  

For more information, please contact Zoë MacNeil, Chief of People and Operations zmacneil@oaggao.ca  

Only those candidates selected for an interview will be contacted.  

Equity:  

The Ottawa Art Gallery extends a commitment to equity in every aspect of the organization and recognizes that structural inequalities create significant barriers to equal opportunity employment. We strongly encourage applications from equity-seeking communities, from individuals who identify as Indigenous, Black, People of Colour, Persons with Disabilities, and 2SLGBTQIA+ and/or persons living at intersectionalities.   

Accessibility:  

The OAG fully supports the inclusion of persons with disabilities in all of its operations. In accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code, the OAG strives to conduct its business in a way that is accessible, inclusive and responsive to the needs of persons with disabilities.  

The OAG is committed to ensuring that employment opportunities are fully accessible to job candidates and employees with disabilities.  

Should you require accommodation during the staffing process, please do not hesitate to contact Emma Campbell (ecampbell@oaggao.ca).